6 sources·Business

FTC Sues Uber Over Unauthorized Subscription Charges and Cancellation Practices

The FTC has sued Uber for allegedly enrolling users into its Uber One service without consent and making cancellations difficult.

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  1. US Federal Trade Commission sues Uber over subscription practices

    The US Federal Trade Commission has filed a lawsuit against Uber, alleging the ride hailing and delivery company engaged in deceptive billing and cancellation practices.

    US Federal Trade Commission sues Uber over subscription practices

    BBC NewsBBC News·11d
    Reliable
    This source consistently reports facts with minimal bias, demonstrating high-quality journalism and accuracy.
    ·
    Center
    This outlet is balanced or reflects centrist views.
  2. Uber faces FTC lawsuit over unsolicited subscriptions to Uber One

    The lawsuit, however, argues Uber’s claims do not account for the monthly cost of its membership.

    Uber faces FTC lawsuit over unsolicited subscriptions to Uber One

    Straight Arrow NewsStraight Arrow News·11d
    Reliable
    This source consistently reports facts with minimal bias, demonstrating high-quality journalism and accuracy.
    ·
    Center
    This outlet is balanced or reflects centrist views.
  3. FTC sues Uber, says company charged for Uber One without consent

    The complaint marks the first FTC action against a major tech company since President Donald Trump began his second term in January.

    FTC sues Uber, says company charged for Uber One without consent

    NBC NewsNBC News·11d
    Reliable
    This source consistently reports facts with minimal bias, demonstrating high-quality journalism and accuracy.
    ·
    Center
    This outlet is balanced or reflects centrist views.
  1. BBC News
  2. Straight Arrow News
  3. Boston Herald
  4. Associated Press
  5. NBC News

Updated: Apr 21st, 2025, 10:27 PM ET

Summary

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The U.S. Federal Trade Commission has filed a lawsuit against Uber, accusing the company of engaging in deceptive practices regarding its Uber One subscription service. The agency claims Uber charged customers without consent and made it difficult for them to cancel, requiring navigation through numerous screens. Uber denied the allegations, arguing that their sign-up and cancellation process is clear and lawful. This marks the first significant lawsuit against a major tech company since President Trump’s second term began, highlighting ongoing scrutiny of large tech firms by the FTC.


Perspectives

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  • The FTC has filed a lawsuit against Uber, alleging deceptive billing practices related to its subscription service, Uber One, including claims of users being signed up without consent and facing complex cancellation procedures.

  • Uber argues that it has improved its cancellation process to be user-friendly, claiming that users can now cancel within approximately 20 seconds through their app, countering the FTC's assertions about difficulty in canceling.


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  • 11d