Passengers Sue Delta, United Over Misleading "Window" Seat Sales
Passengers filed federal lawsuits against Delta and United, alleging the airlines sold "window" seats next to blank walls, charging premium fees for obstructed views.
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Overview
- Passengers have initiated federal lawsuits against Delta Air Lines and United Airlines, accusing them of deceptive practices regarding seat sales.
- The core of the complaint is that both airlines sold "window" seats that were actually positioned next to blank walls, offering no view.
- Plaintiffs claim they were charged premium fees for these misleading seats and would not have paid extra if they had known about the obstructed view.
- These proposed class-action lawsuits, filed in locations like San Francisco and New York, seek millions of dollars in damages from each airline.
- The legal actions highlight passenger dissatisfaction with airlines' transparency in seat descriptions and pricing for specific amenities.
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Analysis
Center-leaning sources cover this story neutrally by focusing on the factual details of the class-action lawsuits against Delta and United. They present the plaintiffs' claims regarding "windowless window seats" and alleged misrepresentation without adopting evaluative language or editorializing, prioritizing reporting the legal action and its specifics.
"The lawsuits allege that United and Delta long have been aware of consumer complaints posted on social media about the windowless seats yet continued charging extra for window seats without windows."
ABC News"For many years, Delta has knowingly and routinely sold windowless “window” seats to travelers."
GizmodoArticles (3)
FAQ
The lawsuits allege that Delta and United sold 'window' seats next to blank walls without informing passengers, charging premium fees for seats that offered no actual window view.
The affected aircraft include Boeing 737, Boeing 757, and Airbus A321 models, where certain seats that would normally have windows are placed next to walls due to air conditioning ducts or electrical components.
Other airlines like American and Alaska have warned passengers or flagged seats that do not have windows during the booking process, unlike Delta and United, which allegedly did not provide such notifications.
Passengers have filed proposed class-action lawsuits seeking millions of dollars in damages from each airline for allegedly deceptive practices related to charging premiums for windowless window seats.
Passengers purchase window seats for reasons including alleviating fear of flying or motion sickness, entertaining children, obtaining extra light, and enjoying views outside the aircraft, which they were deprived of in these windowless seats.
History
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