Federal Government Sues Uber for $125 Million Over Alleged Disability Discrimination
The Department of Justice has filed a $125 million lawsuit against Uber, alleging widespread discrimination against passengers with disabilities, including those with service animals, violating the Americans with Disabilities Act.
Overview
- The Department of Justice has filed a $125 million lawsuit against Uber, alleging systemic discrimination against passengers with disabilities.
- The lawsuit claims Uber drivers routinely denied service to individuals with disabilities, including those with service animals, violating the Americans with Disabilities Act.
- Allegations include passengers missing appointments, experiencing delays, being stranded in inclement weather, and facing illegal cleaning or cancellation fees.
- Despite Uber's stated policies prohibiting discrimination and requiring service for disabled individuals, the federal government has received numerous complaints.
- The federal government seeks $125 million in damages to address the alleged systemic discrimination faced by disabled passengers using Uber's services.
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Analysis
Center-leaning sources cover this story neutrally by presenting both sides of the federal government's lawsuit against Uber. They detail the Department of Justice's allegations of discrimination against disabled passengers while also including Uber's statement, policies, and disagreement with the claims, ensuring a balanced factual report without editorial bias.
"The lawsuit alleges that Uber drivers have charged illegal cleaning fees for service animal shedding and imposed cancellation fees after denying service."
ABC News"The lawsuit alleges that Uber drivers have charged illegal cleaning fees for service animal shedding and imposed cancellation fees after denying service."
Associated Press"The lawsuit is seeking a court order to stop Uber from discriminating against customers with disabilities, force the company to modify its policies to comply with the ADA and train its staff and drivers on the legislation."
CBS NewsArticles (3)
FAQ
The DOJ alleges that Uber and its drivers routinely refuse rides to disabled passengers, including those with service animals, charge illegal cleaning fees related to service animals, impose cancellation fees after denying service, and fail to reasonably modify policies or train drivers on ADA compliance, resulting in significant delays, missed appointments, and passengers being stranded.
Uber stated that riders using guide dogs or assistive devices deserve a safe and respectful experience and that it has a zero-tolerance policy for confirmed service denials. The company disagrees with the DOJ's allegations, requires drivers to acknowledge service animal policies, and takes decisive action including account deactivation against drivers who violate these policies.
Uber is alleged to have violated Title III of the Americans with Disabilities Act (ADA), which prohibits private transportation companies from discriminating against individuals with disabilities and requires them to provide service to people with service animals and stowable wheelchairs or mobility devices.
Disabled passengers have experienced ride denials, illegal fees, delays, missed appointments, being stranded in bad weather, and have been subjected to insults, demeaning behavior, or inappropriate questions by some Uber drivers.
The Department of Justice is seeking $125 million in damages to address the alleged systemic discrimination against passengers with disabilities by Uber.
History
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