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11 articles
·25d

Gamers Report Damaged Nintendo Switch 2 Consoles from GameStop

Customers in New York received damaged Nintendo Switch 2 consoles, with reports of screens punctured by stapled receipts, raising concerns about product handling.

Overview

A summary of the key points of this story verified across multiple sources.

  • Gamers in New York reported receiving damaged Nintendo Switch 2 consoles from GameStop.
  • The damage was caused by stapled receipts puncturing the screens of the devices.
  • iFixit highlights that the Switch 2 has enhanced features but may still face drift issues.
  • The new console is reportedly more difficult to repair compared to the original Switch.
  • Concerns about product handling and repairability are growing among consumers and experts alike.

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Analysis

Compare how each side frames the story — including which facts they emphasize or leave out.

Emphasizes consumer complaints about damaged Nintendo Switch 2 consoles due to improper packaging at GameStop.

Consumers reported purchasing Nintendo Switch 2 consoles from a GameStop in New York where store receipts were stapled to the packages, causing damage to the screens.

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2 articles
100%

Multiple customers complained that their new console came out of the box damaged.

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1 article
100%

Articles (11)

Compare how different news outlets are covering this story.

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Wired
USA TODAY
USA TODAY
Business Insider
CBS News
ARS Technica
Associated Press
CNET
CNET
CNET
Boston Herald

"…Overall, iFixit has given the Switch 2 a repairability score of 3 out of 10."

iFixit Says Switch 2 Is Probably Still Drift Prone
WiredWired·25d·
Leans Left
This outlet slightly leans left.

"…Some fans who got their hands on the highly anticipated Nintendo Switch 2 had their excitement deflated as multiple customers complained that their new console came out of the box damaged."

Gamers complain after receiving damaged Nintendo Switch 2 consoles from NY GameStop
USA TODAYUSA TODAY·25d·
Center
This outlet is balanced or reflects centrist views.

"…Some people were lining up outside stores at midnight to get a chance to buy the coveted gaming consoles, which sold out in April pre-sales within hours."

Nintendo Switch 2 release frenzy: See crowds lined up to get newest console
USA TODAYUSA TODAY·1M·
Center
This outlet is balanced or reflects centrist views.

"…Eager customers in the U.S. and around the world lined up outside electronics stores hours in advance on Thursday to collect their pre-ordered Nintendo Switch 2 video game consoles."

Nintendo Switch 2 draws hordes of fans to stores worldwide for midnight release
CBS NewsCBS News·1M·
Center
This outlet is balanced or reflects centrist views.

"…Even with a hefty $450 price tag, fans around the world, from Japan to the U.S., lined up outside stores to pick up pre-orders or have a chance to buy the device."

What to know about the much-anticipated Nintendo Switch 2 on launch day
Associated PressAssociated Press·1M·
Center
This outlet is balanced or reflects centrist views.

"…The new system boasts '10x the graphics performance' compared to the original Switch, according to Nvidia, which built the custom processor powering the Switch 2."

Nintendo Switch 2 vs. Switch 1: Every Feature Compared
CNETCNET·1M·
Center
This outlet is balanced or reflects centrist views.

FAQ

Dig deeper on this story with frequently asked questions.

The exact number of damaged consoles is unclear, but social media and Reddit posts suggest multiple units were affected, possibly the entire pre-launch batch at one GameStop store in New York.

GameStop has acknowledged the issue, offered replacements to affected customers, and stated that they have addressed the problem at the store by confiscating staplers used for attaching receipts.

The Switch 2's packaging features a thin cardboard layer over the screen, making it susceptible to puncture if a staple is applied to the box near the screen.

There are no widespread reports of other retailers experiencing similar issues at this time; the incident appears isolated to one GameStop location in New York.

Experts, including those at iFixit, note that while the Switch 2 has enhanced features, it is reportedly more difficult to repair and may still face issues like joy-con drift, raising concerns about product handling and long-term durability.

History

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  • 25d
    Wired logo
    ARS Technica logo
    CNET logo
    4 articles
  • 1M
    CBS News logo
    USA TODAY logo
    Business Insider logo
    5 articles