Norway's Lottery Operator Faces Backlash Over Major Prize Notification Error
Norsk Tipping mistakenly informed 47,000 players of winning large sums due to currency conversion errors, prompting an apology and the CEO's resignation.
Overview
- Norsk Tipping, Norway's state-owned lottery operator, mistakenly notified 47,000 players of winning large sums due to a currency conversion error.
- The error occurred in the gaming system's coding and manual processing, leading to widespread confusion among lottery participants.
- The company issued an apology three days after the mistake, acknowledging the inconvenience caused to many players who had made plans based on the false winnings.
- The managing director and CEO of Norsk Tipping resigned following the incident, highlighting the seriousness of the error.
- The incident raises concerns about the accuracy of lottery operations and the need for better systems to prevent such mistakes in the future.
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FAQ
The error was caused by a manual mistake in the currency conversion process, where winnings received in Eurocents were multiplied by 100 instead of being divided by 100 when converted to Norwegian kroner.
Approximately 47,000 Norsk Tipping lottery players were mistakenly notified that they had won large sums of money due to the error.
No customers were paid the incorrect prize amounts; the error only affected the notification messages sent to players.
Norsk Tipping's CEO, Tonje Sagstuen, apologized for the mistake and the disappointment caused, and subsequently resigned from her position following the incident.
Many players were confused and disappointed because they had made plans such as holidays, apartment purchases, or renovations based on the incorrect winnings information before being corrected.
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