Qatar Airways Responds to Controversy Over Cabin Crew Handling of a Deceased Passenger
Qatar Airways defends its crew’s actions after a couple shared a row with a deceased passenger for four hours during a flight.
Overview
Qatar Airways faced backlash after passengers Mitchell Ring and Jennifer Colin reported sitting next to a deceased passenger for four hours on a flight from Melbourne to Doha. The airline stated its crew acted professionally and offered support to affected passengers, despite the couple feeling inadequately supported and lacking alternatives during the ordeal. The incident highlights the challenges of on-board medical emergencies and the protocols that airlines follow in such situations.
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Analysis
- Qatar Airways defended its decision to leave a couple sitting next to a deceased passenger, stating that crew acted professionally according to industry standards during a medical emergency.
- The airline has reached out to affected passengers offering emotional support and compensation after the incident.
- While unexpected deaths on flights are rare, protocols are in place for managing such situations and ensuring passenger safety.
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The deceased passenger collapsed in the aisle and, despite attempts by the cabin crew to revive her, was pronounced dead mid-flight. Her body was then placed in a seat next to a couple for the remainder of the flight.
Qatar Airways defended its crew's actions, stating they followed industry protocols and handled the situation with dignity. The airline also offered support and compensation to affected passengers.
According to IATA guidelines, a deceased passenger should be moved to a seat if available, preferably one with fewer nearby passengers. The body should be covered and secured with seatbelts.
The couple felt traumatized and unsupported, criticizing Qatar Airways for not offering them alternative seating or adequate emotional support during the ordeal.
History
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